I have not received my refund/exchange
You can check if we have received your return by logging on to My Account and viewing your order details.
You are welcome to contact us at email@example.com or call
020 8861 1945 if you have any queries about your refund or exchange.
Refunds can take up to 5 working days to reach your account, up to 10 working days for worldwide orders.
Any exchange will be dispatched by First Class Royal Mail the following working day.
Exchanges Can take up 5 working days to reach you, 14 working days for worldwide orders.
Can't find the answer to your question? Feel free to get in touch to our customer service team by phone or email.