Why have I not received my order?
Orders are normally dispatched the following working day.
If there is a problem with your order we will contact you by phone or email.
View status of your order by logging on to My Account and see details at bottom of the screen.
*Please Note we must allow 15 working days for UK orders and 20 days for international orders before an order is considered lost in the post.
Please contact us after this time to take action - this is a Royal Mail requirement.
Please check the delivery times to see when you should expect your order.
You are welcome to contact us at firstname.lastname@example.org if your order is late.
Can't find the answer to your question? Feel free to get in touch to our customer service team by phone or email.